All Reviews

The staff is great. The breakfast is good, but overpriced. I think it ends up $58 for the breakfast buffet with all of the fees. I think many people choose this hotel because of the good gym and the fact that there is a jacuzzi and sauna. The sauna is not hot enough, it’s typically only 130 F. The management should remove the timer and leave it on. It’s such a large size, it needs another heater to the right side of the entrance. Note to management: please add an another heater to the sauna and leave both turned on. You will have a great sauna and have a group of customers that come just for the sauna. I talked to many guests and all agree.

Hotel is nice and cozy, they charge a lot for parking. Overall the hotel was comfortable to stay. Didn't use much services basically used the hotel only to crash at night. Rooms were descent size.

Very nice hotel in downtown San Francisco. It’s in a central location with great walkability or short driving distances from many great restaurants and sites. The hotel itself is a Japanese branded hotel and does feel quite luxurious. The service is very friendly and helpful. Rooms were clean, well up-kept, spacious and modern. The amenities including gym, pool, and restaurants were great. I do wish there was a spa available as we to enjoy massages and other spa services when we travel. Overall a great stay and would definitely stay there again. Customer service: 4/5 Amenities: 4/5 Rooms: 4/5 Comfort: 4/5 Value: 4/5 Total: 4 Rating Criteria: 1/5: Terrible, would not recommend 2/5: Not good but not the worst. Might be worth it depending on price and other factors. 3/5: Solid option. Average in this category for the area. 4/5: Above average and excels in this area. 5/5: Excellent, needs no improvement Please keep in mind that the reviews posted here are based on personal experience which may differ from person to person based upon a multitude of factors (individual/specific workers, time of day, personal preferences, etc).

晚上有個服務人員態度不佳，白天的服務都很好，房間也ok