Privacy Policy

Introduction and organizational info

We, at Hotel Nikko SF, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website hotelnikkosf.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction.

• We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions, please contact us at info@hotelnikkosf.com or +1 (800) 248-3308. California residents may complete a digital request form.

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Scope and application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. This policy outlines our practices and your rights related to personal information.

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Data collection and processing

We gather personal data through various interactions, including when you utilize our services or products such as Accommodations and Concierge Services, Food, Beverage & Nightlife, Wellness, Event Planning, or directly provide information to us. The following list details the types of personal information we may process:

• First and last name
• Email address and/or phone number
• IP address
• Browser information and language
• Operating system and version

We use personal information for: authentication and security; communication efforts; analytics and performance tracking; compliance with legal obligations; customer support; fraud prevention and risk management; user engagement and retention; and tag management.

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Data storage and protection

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Data storage

• Personal information is stored in secure servers located in the US.

• Data hosting partners: we partner with reputable data hosting providers committed to using state-of-the-art security measures.

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Data protection measures

• Access control: access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data.
• Security audits and monitoring: regular security audits are conducted to identify and remediate potential vulnerabilities.

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Data sharing and disclosure

At Hotel Nikko SF, we are committed to safeguarding your personal information. We may share your information with third-party service providers who perform services on our behalf. These partners are prohibited from using your personal information for any purpose other than to provide services to Hotel Nikko SF.

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Data processing agreements

When we share your data with third-party service providers, we do so under Data Processing Agreements (DPAs) that ensure your information is managed in accordance with GDPR and other relevant data protection laws.

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Transparency and control

We believe in transparency and providing you with control over your personal information. For any queries or concerns about how we share and disclose personal information, please reach out to us at info@hotelnikkosf.com or +1 (800) 248-3308.

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User rights and choices

At Hotel Nikko SF, we recognize and respect your rights regarding your personal information, in accordance with the GDPR and other applicable data protection laws:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent (Art. 7(3) GDPR)
• Right to lodge a complaint (Art. 77 GDPR)

California residents and residents of other US states have additional rights described in the Compliance with United States Privacy Laws section below.

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Exercising your rights

To exercise any of these rights, please contact us at info@hotelnikkosf.com or +1 (800) 248-3308. We will respond in accordance with applicable data protection laws.

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Cookies and tracking technologies

At Hotel Nikko SF, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website hotelnikkosf.com.

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

• Essential cookies: necessary for the website's functionality, such as authentication and security. They do not require consent.
• Performance and analytics cookies: these collect information about how visitors use our website and help us improve it.
• Functional cookies: enable the website to provide enhanced functionality and personalization, like remembering your preferences.
• Advertising and targeting cookies: used to deliver advertisements more relevant to you and your interests.

Upon your first visit, our website will present you with a cookie consent banner, where you can accept all cookies, reject non-essential cookies, or customize your preferences.

For more detailed information about the cookies we use, please visit our detailed Cookie Policy. hotelnikkosf.com/cookie-policy

Should you have any questions about our use of cookies, please contact us at info@hotelnikkosf.com or +1 (800) 248-3308.

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International data transfers

At Hotel Nikko SF, we may transfer your personal information to locations outside of your country of residence. Any such transfers are conducted in compliance with applicable data protection regulations, including GDPR.

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Compliance with United States privacy laws

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A. Individual rights

The California Consumer Privacy Act provides residents of California specific rights regarding their personal information, additional to what has been described before.

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B. Right to Know

You may request that we disclose the categories and specific pieces of personal information collected, the sources, the purposes, and the categories of third parties with whom it is shared.

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C. Right to Delete

You may request that we delete personal information we have collected about you.

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D. Right to Correct

You may ask us to correct inaccurate information that we have about you.

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E. Right to Limit

You can request us to only use your sensitive personal information for limited purposes.

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F. Right to Opt-Out

In case your data is sold or shared, you can opt out by submitting by sending an email to info@hotelnikkosf.com or by phone at +1 (800) 248-3308.

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G. Right to Non-Discrimination

You have the right to be protected from discrimination for exercising your rights.

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H. Submitting requests

You may submit your request by sending an email to info@hotelnikkosf.com or by phone at +1 (800) 248-3308.

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J. Sensitive data and/or biometric data

We only process sensitive personal data with your prior consent. You may withdraw your consent at any time by submitting your request through the link on our website or by email to info@hotelnikkosf.com.

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Appeals

To appeal a decision we may make regarding your request, please contact us within 60 days of receiving our response, using one of the following methods: Email: info@hotelnikkosf.com Phone: +1 (800) 248-3308. In your appeal request, please include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect.

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Direct marketing and communications

Hotel Nikko SF may use your personal information to send you direct marketing communications about our products, services, and promotions. We will obtain your explicit opt-in consent before sending marketing communications where required by law, and every communication will include a clear unsubscribe option.

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Webflow privacy

This website is hosted by Webflow, Inc. Webflow's managed hosting infrastructure is powered by Amazon Web Services (AWS) and delivered through Cloudflare's global content delivery network (CDN). Personal information submitted through the website is processed and stored in accordance with Webflow's hosting infrastructure.

Automatic Technical Collection: the hosting infrastructure automatically collects technical visitor data, including IP addresses, browser user-agent strings, HTTP headers, language/time zone settings, and screen resolutions.

International Data Transfers: for users in the EU, UK, or Switzerland, Webflow transfers data to the US under the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension.

Reservations & Payments: Online reservations and payment processing are provided through trusted third-party platforms, such as SynXis and Selfbook. Payment information is collected and processed by those providers in accordance with their respective privacy and security practices and is not stored by Hotel Nikko San Francisco through this website.

Third-Party Analytics & Pixels: We use third-party analytics and advertising technologies, such as Google Analytics, Meta Pixel, and Hotjar, to collect information about website usage and marketing performance. Hotel Nikko San Francisco and its authorized service providers use this information to analyze website traffic, measure campaign effectiveness, and improve the user experience.

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