All Reviews

Hotel is such a beautiful hotel and in a great location! From the moment we checked in we felt so well taken care of. The staff was very accommodating and the concierge desk couldn't have been more wonderful. They made fabulous suggestions and made our trip so special. We would have been lost without them. We got engaged on our first day in San Francisco and they sent up champagne and a lovely card. Scott and Desire were so helpful and lovely to work with, they made us feel so important and gave us their undivided attention. When we come back to SF there's no where we'd rather stay and will recommend this hotel to everyone!! Thank you so much!

Have been following NikkoGal's comments on Trip Advisor and am very much looking forward to our stay. If the rest of the staff is as thoughtful and responsive, we will be in excellent hands.

My husband and I live in San Francisco, but needed a one-night getaway from our daily routine. Hotel Nikko fit the bill perfectly. We chose the Nikko for its heated pool and steam rooms, but were delighted with the other amenities, including a very reasonable upgrade which allowed us access to the Japanese and Western breakfast buffet -- for someone who subsists on a very restricted diet, it was a treat to have unlimited misoshiru and sticky rice in the morning! The service was excellent, from the moment we walked through the hotel doors to the moment we exited them. Not a fan of corporate-mandated hospitality, I got the feeling the staff genuinely enjoyed working at the Nikko; their hospitality appeared authentic, and that was the most luxurious amenity of all -- the feeling that I was, indeed, a welcome guest and that I need not worry about anything. Five stars. We will be back!

From the very moment we arrived, it was love! Nikko staff know how to make you feel welcome and well taken care of. The room was just as expected. The property was fabulous and the location couldn't have been better. Concierge was so very helpful and EVERYONE was happy to help. On a side note, the hamburger and fries from room service was the best burger I've ever had!