All Reviews

Exceptional Staff Made Our Stay Exceptional We had a great experience at Hotel Nikko San Francisco. What really stood out was the staff—their attitude and professionalism made all the difference. The valet team was friendly and helpful even when we didn’t use their service. The front desk staff was always responsive, whether we needed room cleaning or help with charges. Housekeeping was consistent, with clean rooms and fresh sheets every day. I would definitely recommend this hotel, especially for the excellent staff and overall service.

晚上有個服務人員態度不佳，白天的服務都很好，房間也ok

The hotel is in a central location; albeit very close to the decidedly dodgy tenderloin district, so you have to be careful which area you walk in. Rooms are fine, clean, but on the smaller side. Valet parking very expensive and you have to park elsewhere if you want in and out parking. The hotel accommodated earlier check in and later check out, although this was at quite a cost. Gym was good, but the 'resort fee' wasn't transparent, and at around 40 dollars a night, was very pricey for what you would hope would be included within the hotel room cost. The overall experience felt a bit like the hotel was nickel and dimeing guests, rather than trying to provide a holistic service experience.

Nice reception but compact rooms and slightly rundown. Location is mid, too close to Tenderloin area so not walkable on one side. Worst of all, hidden charges (amendity fees) and unresponsive when I emailed them to ask the reason for additional charges (they didn't send me the invoice after my stay!).