All Reviews

Nice reception but compact rooms and slightly rundown. Location is mid, too close to Tenderloin area so not walkable on one side. Worst of all, hidden charges (amendity fees) and unresponsive when I emailed them to ask the reason for additional charges (they didn't send me the invoice after my stay!).

I had a pleasant stay even if the room felt a bit small. If you don't want to pay 45$ for breakfast (it's good and a mix of japanese and western food) I recommend Mellis Café next door. They have a good variety of very tasty sandwiches and pastries. One area of improvement in the hotel could be sustainability. A sign in the bathroom encourages guests to save resources by reusing towels. However, the towels were changed every day although they were clearly hung up instead of placed on the floor. Speaking to the housekeeping staff didn't help, as they speak only limited English.

Great hotel, this is how I left my room.

The staff is great. The breakfast is good, but overpriced. I think it ends up $58 for the breakfast buffet with all of the fees. I think many people choose this hotel because of the good gym and the fact that there is a jacuzzi and sauna. The sauna is not hot enough, it’s typically only 130 F. The management should remove the timer and leave it on. It’s such a large size, it needs another heater to the right side of the entrance. Note to management: please add an another heater to the sauna and leave both turned on. You will have a great sauna and have a group of customers that come just for the sauna. I talked to many guests and all agree.