All Reviews

Rooms are nice, I had a great corner room, but service elsewhere was lacking and a little unhelpful or slow. Gym a decent size but equipment like treadmills was old.

The hotel is in a central location; albeit very close to the decidedly dodgy tenderloin district, so you have to be careful which area you walk in. Rooms are fine, clean, but on the smaller side. Valet parking very expensive and you have to park elsewhere if you want in and out parking. The hotel accommodated earlier check in and later check out, although this was at quite a cost. Gym was good, but the 'resort fee' wasn't transparent, and at around 40 dollars a night, was very pricey for what you would hope would be included within the hotel room cost. The overall experience felt a bit like the hotel was nickel and dimeing guests, rather than trying to provide a holistic service experience.

Nice reception but compact rooms and slightly rundown. Location is mid, too close to Tenderloin area so not walkable on one side. Worst of all, hidden charges (amendity fees) and unresponsive when I emailed them to ask the reason for additional charges (they didn't send me the invoice after my stay!).

There’s a lot to love about Hotel Nikko. The location is great, the rooms were quiet, spacious, and had a decent view. The indoor heated pool was fantastic, and the kids loved the movie showing at 6pm on that weekend. The service was all around exceptional. Let’s get the complaints out of the way: the bathrooms left much to be desired. They felt old and in desperate need of an upgrade. The listing said they had a refrigerator but it was only the hotel minibar with VERY limited space for our stuff. The AC system was also very finicky and I had to constantly mess around with it every day to get it right. We ended up staying for 3 nights and had a comfortable nights rest each time. Valet parking was about 90 dollars per day but there is a convenient parking garage across the street for half the price. I walked around the block a few times to pick up food and breakfast and never felt unsafe. Overall this was a great stay.