All Reviews

I love all the little details that take this hotel to the next level

Nice hotel with warm pool and nice gym. Jacuzzi very hot. Costly valet parking only. Overall ok. Friendly staff, especially Elizabeth.

Just wanted to say thank you to the guest agent Kat! My family of five, including 3 kids under the age of 7y.o., had a long flight with 4 hours delay. By the time we arrived to Nikko, my husband and I were exhausted, the kids were very tired to the point they did not even want to watch their cartoons, the youngest was crying. Kat was checking us in. Right away she started talking to the kids and gave them the pencils and the colouring booklets. And, oh magic! They became very quiet colouring their booklets, the youngest stopped crying. Kat was so nice and patient with us. The process of checking in was so smooth and quick. Kat also offered the upgrade to us and the food options which we gladly accepted. The next day we had to go up north (2.5 hours) to visit our family. The food upgrade saved us so much time, since we had everything available in the hotel. We did not have to go around the area and look for the place to dine with 3 little kids. We received an exceptional service from Kat. Thank you! We will definitely stay at Nikko next time!

Hotel Nikko is conveniently situated in one of the most desirable locations in San Francisco. The rooms are relatively compact, even the king room we occupied was somewhat cramped. This is likely the standard practice in other hotels within the city, unless guests are prepared to pay a significantly higher premium. The front desk staff was attentive and accommodating, promptly fulfilling our requests. Housekeeping was prompt and provided us with clean towels upon our request. While a refrigerator was not provided by default, it was readily available upon our request. Similarly, a microwave oven was not included. The room provided two complimentary bottles of water, and guests were instructed to refill water at the water stations located on each floor. This approach is preferable to other hotels that charge excessive fees for additional water bottles. We did not dine at the restaurant, so I cannot comment on its quality. Overall, Hotel Nikko offers a favorable balance between luxury and affordability. I highly recommend it.