All Reviews

Great hotel

Stayed here during our wedding, exceptional hotel, beautiful lobby and rooms, indoor pool and an area for our pet to be in, would highly recommend

Excelente hotel, habitaciones muy confortables, ubicación ideal. A pasos de Unión Square y del Cable Car. Ofrece opción de desayuno buffet, muy bueno y completo, pero excedido de precio (usd 60 incluido servicio 20% y taxes). Nunca entenderé que te cobren servicio del 20% si te tienes que levantar de la mesa para servirte la comida.

Just wanted to say thank you to the guest agent Kat! My family of five, including 3 kids under the age of 7y.o., had a long flight with 4 hours delay. By the time we arrived to Nikko, my husband and I were exhausted, the kids were very tired to the point they did not even want to watch their cartoons, the youngest was crying. Kat was checking us in. Right away she started talking to the kids and gave them the pencils and the colouring booklets. And, oh magic! They became very quiet colouring their booklets, the youngest stopped crying. Kat was so nice and patient with us. The process of checking in was so smooth and quick. Kat also offered the upgrade to us and the food options which we gladly accepted. The next day we had to go up north (2.5 hours) to visit our family. The food upgrade saved us so much time, since we had everything available in the hotel. We did not have to go around the area and look for the place to dine with 3 little kids. We received an exceptional service from Kat. Thank you! We will definitely stay at Nikko next time!