All Reviews

Excelente hotel, habitaciones muy confortables, ubicación ideal. A pasos de Unión Square y del Cable Car. Ofrece opción de desayuno buffet, muy bueno y completo, pero excedido de precio (usd 60 incluido servicio 20% y taxes). Nunca entenderé que te cobren servicio del 20% si te tienes que levantar de la mesa para servirte la comida.

Very nice hotel in downtown San Francisco. It’s in a central location with great walkability or short driving distances from many great restaurants and sites. The hotel itself is a Japanese branded hotel and does feel quite luxurious. The service is very friendly and helpful. Rooms were clean, well up-kept, spacious and modern. The amenities including gym, pool, and restaurants were great. I do wish there was a spa available as we to enjoy massages and other spa services when we travel. Overall a great stay and would definitely stay there again. Customer service: 4/5 Amenities: 4/5 Rooms: 4/5 Comfort: 4/5 Value: 4/5 Total: 4 Rating Criteria: 1/5: Terrible, would not recommend 2/5: Not good but not the worst. Might be worth it depending on price and other factors. 3/5: Solid option. Average in this category for the area. 4/5: Above average and excels in this area. 5/5: Excellent, needs no improvement Please keep in mind that the reviews posted here are based on personal experience which may differ from person to person based upon a multitude of factors (individual/specific workers, time of day, personal preferences, etc).

If I could give this hotel 10 stars for their service I would . Absolutely love staying here .every staff member I have encountered has been extremely pleasant and helpful and I feel they genuinely mean it and not because they are simply just doing their job . This is my second stay here and I can definitely say this is now my go to hotel for San Francisco!

Housekeeping staff found my passport and delivered to airport. Clutch!