All Reviews

Great, elegant hotel. Super friendly and helpful staff. The only "ding" are the sliding bathroom barn doors. Why hotels, why? We had great sushi and fish and chips ( really good F&C!) at Kai Pan. Pool and Spa are really, really nice. Indoors but spacious and warm.

The staff is great. The breakfast is good, but overpriced. I think it ends up $58 for the breakfast buffet with all of the fees. I think many people choose this hotel because of the good gym and the fact that there is a jacuzzi and sauna. The sauna is not hot enough, it’s typically only 130 F. The management should remove the timer and leave it on. It’s such a large size, it needs another heater to the right side of the entrance. Note to management: please add an another heater to the sauna and leave both turned on. You will have a great sauna and have a group of customers that come just for the sauna. I talked to many guests and all agree.

I stayed at Hotel Nikko San Francisco for a work offsite and had a good experience overall. The staff were excellent, extremely polite, professional, and helpful. The conference rooms and on-site meeting support were outstanding, making it a strong option for corporate meetings and offsites. Beds and pillows struck a comfortable balance between plush and firm. The room and bathroom were spacious, very clean, and the Wi-Fi was strong and reliable for work. Robe and slippers provided. Room service was also quite good. A few minor, picky downsides: toiletries were more limited than at comparable hotels, the room view was minimal, the robe was stiff, there were no extra blankets in the room, and the coffee was not great, though I may not have found the best option in the hotel. Overall, Hotel Nikko San Francisco is a solid choice for business travel, especially for its service quality, meeting facilities, and staff professionalism.

Hotel is nice and cozy, they charge a lot for parking. Overall the hotel was comfortable to stay. Didn't use much services basically used the hotel only to crash at night. Rooms were descent size.