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  • What is included in the Daily Amenity Fee?
    Our Daily Amenity Fee of $39.00 plus tax includes premium high-speed internet access in guestrooms and public areas, unlimited access to our 10,000 square foot fitness center and glass-enclosed swimming pool, two bottles of water daily, and a $10 nightly food & beverage credit.  This amenity fee is waived when you book directly on our website.
  • Does Hotel Nikko have a fitness center?

    Hotel Nikko features a 10,000-square-foot health club with state-of-the-art strength training and cardio equipment on the fifth floor.  Our hours are 6am to 10pm. Health Club access is included in our Daily Amenity Fee of $39.00 plus tax (this fee is waived if you book direct on our website). 

  • How fast is the Premium Internet?
    We are pleased to offer Premium high-speed (30Mbps, HD streaming speed) wi-fi access (up to five devices) in our guestrooms and public areas.  Wi-fi is included in the Daily Amenity Fee.
  • Does Hotel Nikko have a pool?

    Our renovated wellness center and health club features a sprawling 15-meter swimming pool in a glass-enclosed space that invites the San Francisco sun, along with an indoor/outdoor lounge deck.  Pool access is included in our Daily Amenity Fee of $39. Pool hours are 6am to 10pm with adult-only hours from 7am-9am and 5pm-7pm daily. 

  • How much is parking at or around the hotel?

    24 hour Valet Parking is available for $65.00 plus tax.  There will be additional charges for oversized vehicles.  Valet price also includes unlimited in and out privileges.    

    Our valet entrance is at 180 Ellis Street, just before Mason Street. All of the hotel garages in the area have comparable rates; and there is a public 1,100-car Mason O'Farrell garage directly across the street. Please feel free to contact our concierges for more information at ConciergeHNSF@hotelnikkosf.com or consult www.sanfrancisco.bestparking.com

  • What is Hotel Nikko's check in and check out time?
    Check-in time at the hotel is 3 p.m., while check-out time is 11 am.  Early check-in / late check-out is allowed for a fee and subject to availability. Early check-in is available upon request and based upon availability for a $50 fee plus tax.   

    Valid government-issued photo identification (state-issued ID, drivers license, passport, etc) and a valid credit card that matches the photo identification is required upon check-in for all guests.  Debit and credit cards will be charged at check-in for the amount of your stay and authorized for $200 per day to cover incidentals.  The authorization will hold the funds until check-out, at which time the amount incurred for incidentals will be charged.  The release of unused authorized amounts may take anywhere from two to thirty days by your financial institution.

    If you are under the age of 18 and not traveling with an adult, Hotel Nikko San Francisco requires a parent or guardian of the minor, or another responsible adult, to assume, in writing, full liability for any and all proper charges and other obligations incurred by the minor for accommodations. We ask that you fill out the form below and present it to Front Desk upon your arrival.  

    Assumption of Liability for Minors

  • Does Hotel Nikko have smoking rooms?
    The Hotel Nikko San Francisco is 100 percent smoke-free, so we do not have any smoking rooms.
  • How do I send a package to the hotel to be there on arrival?
    If you have a reservation at the hotel, you can send packages to yourself prior to your arrival. When addressing these packages to yourself, please note on the package: "For guest arrival on _____" with your arrival date. Upon arrival at the hotel, your packages will be ready for you at our business center on the lobby level. Handling fees apply.
     
    • 1 - 10 lbs.: $8 per piece
    • 11 - 20 lbs.: $10 per piece
    • 21 - 40 lbs.: $25 per piece
    • 41 lbs. plus: Contact hotel for prices
    • For very large boxes, storage fees may apply
  • What are the business center hours?

    Our Business Center is currently closed.

    The full-service business center is available to our guests seven days a week, 24 hours per day. An attendant is available to assist you Monday through Friday from 8 a.m. to 6 p.m. and Saturday, 10:00 a.m. to 2:00 p.m. On Sundays there is no attendant available.

  • Does Hotel Nikko have refrigerators for guests to store food?
    All our rooms have in-room servi-bar refreshment centers that have a separate cold storage area for your personal items. Additional small refrigerators are available upon request at no additional charge.
  • Does Hotel Nikko have a salon at the hotel?

    We do have the Nicolas Studio hair salon at the hotel on the porte-cochére level. To make an appointment or for further information, please contact the salon directly at 415-982-6565 or visit www.nicolashair.com

     

  • Is the hotel near Union Square?
    Hotel Nikko is just a quick walk from Union Square in San Francisco. Head out the front doors and after a 5 minute stroll, you'll find yourself in this famous plaza. Union Square is surrounded by some of the city's top dining, shopping and entertainment.
  • Is there a shuttle to SFO?
    We do not have a free shuttle but our concierge will be happy to arrange transportation for you! Call the hotel directly.
  • Does the Hotel Nikko have a pool?
    Hotel Nikko San Francisco has a Glass-Enclosed Pool.  Go for a refreshing dip in our renovated 15-meter swimming pool and whirlpool spa featuring an indoor deck area. The wind-shielded area also features an expansive dog run on our Pet Terrace. Our Pool and Health Club are open daily from 6am to 10pm with adult-only hours from 7am-9am and 5pm-7pm daily. Proof of COVID-19 Vaccination required for entry.