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  • What is included in the Daily Amenity Fee?
    Our Daily Amenity Fee of $39.00 plus tax includes premium high-speed internet access in guestrooms and public areas, unlimited access to our 10,000 square foot fitness center and glass-enclosed swimming pool, two bottles of water daily, and a $10 nightly food & beverage credit.  This amenity fee is waived when you book directly on our website.
  • Does Hotel Nikko have a fitness center?

    Hotel Nikko features a 10,000-square-foot health club with state-of-the-art strength training and cardio equipment on the fifth floor.  Our hours are 6am to 10pm. Health Club access is included in our Daily Amenity Fee of $39.00 plus tax (this fee is waived if you book direct on our website). 

  • How fast is the Premium Internet?
    We are pleased to offer Premium high-speed (30Mbps, HD streaming speed) wi-fi access (up to five devices) in our guestrooms and public areas.  Wi-fi is included in the Daily Amenity Fee.
  • Does Hotel Nikko have a pool?

    Our renovated wellness center and health club features a sprawling 15-meter swimming pool in a glass-enclosed space that invites the San Francisco sun, along with an indoor/outdoor lounge deck.  Pool access is included in our Daily Amenity Fee of $39. Pool hours are 6am to 10pm with adult-only hours from 7am-9am and 5pm-7pm daily. 

  • How much is parking at or around the hotel?

    24 hour Valet Parking is available for $65.00 plus tax (subject to availability).  There will be additional charges for over sized vehicles.  Valet price also includes unlimited in and out privileges.   We do not accept RV's.   

    Our valet entrance is at 180 Ellis Street, just before Mason Street. All of the hotel garages in the area have comparable rates; and there is a public 1,100-car Mason O'Farrell garage directly across the street. Please feel free to contact our concierges for more information at ConciergeHNSF@hotelnikkosf.com or consult www.sanfrancisco.bestparking.com

  • What is Hotel Nikko's check in and check out time?
    Check-in time at the hotel is 3 p.m., while check-out time is 11 am. Early check-in / late check-out is allowed for a fee and subject to availability. Early check-in is available upon request and based upon availability for a $50 fee plus tax.   

    Valid government-issued photo identification (state-issued ID, drivers license, passport, etc) and a valid credit card that matches the photo identification is required upon check-in for all guests.  Debit and credit cards will be charged at check-in for the amount of your stay and authorized for $125 per day to cover incidentals.  The authorization will hold the funds until check-out, at which time the amount incurred for incidentals will be charged.  The release of unused authorized amounts may take anywhere from two to thirty days by your financial institution.

    If you are under the age of 18 and not traveling with an adult, Hotel Nikko San Francisco requires a parent or guardian of the minor, or another responsible adult, to assume, in writing, full liability for any and all proper charges and other obligations incurred by the minor for accommodations. We ask that you fill out the form below and present it to Front Desk upon your arrival.  

    Assumption of Liability for Minors

  • Does Hotel Nikko have smoking rooms?
    The Hotel Nikko San Francisco is 100 percent smoke-free, so we do not have any smoking rooms.
  • How do I send a package to the hotel to be there on arrival?
    If you have a reservation at the hotel, you can send packages to yourself prior to your arrival. When addressing these packages to yourself, please note on the package: "For guest arrival on _____" with your arrival date. Upon arrival at the hotel, your packages will be ready for you at our business center on the lobby level. Handling fees apply.
     
    • 1 - 10 lbs.: $8 per piece
    • 11 - 20 lbs.: $10 per piece
    • 21 - 40 lbs.: $25 per piece
    • 41 lbs. plus: Contact hotel for prices
    • For very large boxes, storage fees may apply
  • What are the business center hours?

    Our Business Center is currently closed.

    The full-service business center is available to our guests seven days a week, 24 hours per day. An attendant is available to assist you Monday through Friday from 8 a.m. to 6 p.m. and Saturday, 10:00 a.m. to 2:00 p.m. On Sundays there is no attendant available.

  • Does Hotel Nikko have refrigerators for guests to store food?
    All our rooms have in-room servi-bar refreshment centers that have a separate cold storage area for your personal items. Additional small refrigerators are available upon request at no additional charge.
  • Does Hotel Nikko have a salon at the hotel?

    We do have the Nicolas Studio hair salon at the hotel on the porte-cochére level. To make an appointment or for further information, please contact the salon directly at 415-982-6565 or visit www.nicolashair.com

     

  • Is the hotel near Union Square?
    Hotel Nikko is just a quick walk from Union Square in San Francisco. Head out the front doors and after a 5 minute stroll, you'll find yourself in this famous plaza. Union Square is surrounded by some of the city's top dining, shopping and entertainment.
  • Is there a shuttle to SFO?
    We do not have a free shuttle but our concierge will be happy to arrange transportation for you! Call the hotel directly.
  • Does Hotel Nikko allow pets in the room?
    Hotel Nikko welcomes dogs and certified service animals only.  We love pets so much, we've even adopted our own dogs, Buster and Beau, who live at the hotel. Your pup will enjoy access to the only rooftop pet terrace in San Francisco, located at the hotel, plus plenty of dog treats and a bed. The fee for dogs (50 pounds and under) is $65 per day per dog, with a refundable cleaning deposit of $150 required at check-in.  
  • What are the hours of operation for Restaurant ANZU? 
    • ANZU Bar/Lounge: Sun-Sat 5pm-10pm
    • Breakfast Buffet & A la carte Breakfast: Mon-Sat 7am-10:30am
    • Sunday Brunch: Sun 7am-1pm
    • ANZU Dinner: Tues-Sat 5pm-10pm
  • Where are the best places to eat in Union Square?

    You'll find one of the best restaurants in the Union Square area right here at ANZU, an Asian-influenced eatery serving California cuisine that locals and visitors love. ANZU is now open for indoor dinning with limited seating every week Wednesday through Saturday from 5 pm to 9 pm.

    Other highly rated places to eat in Union Square include Jeanne D'arc, serving French cuisine, Cafe La Taza, specializing in vegan fare, and Eno Wine Bar.
  • What are the best Fisherman's Wharf restaurants?
    One of many local and traveler's favorites is Fog Harbor Fish House, located on Pier 39, offering beautiful views of the San Francisco Bay and Golden Gate Bridge, fresh sustainable seafood and meats, and seasonal specials. Other local favorites include Scoma's, located on Pier 47, where pacific seafood is caught and delivered fresh off the boat by local fisherman, and Franciscan Crab Restaurant, located on Pier 43 ½, offering superb seafood in a nautical-themed setting.
  • Where can I get Dungeness Crab in San Francisco?
    San Francisco has many restaurants and markets offering Dungeness Crab, including Crustacean, an Indochina-themed venue, Bobo's, a cozy masquerade-themed establishment, PPQ Dungeness Island, and Crabhouse at Pier 39 which offers waterfront views and various, locally-sourced Dungeness crab dishes. Markets include the nearby Seafood Center and Sun Fat Seafood Co.
  • Are there vegan restaurants close to Union Square?
    Vegan restaurants within walking distance to Union Square include, Loving Hut, a counter-serve chain offering vegan fare, The Flying Falafel, a casual restaurant specializing in falafel sandwiches and housemade Mediterranean dishes, Bio Cafe, an organic French Cafe serving crepes and sandwiches with vegan options, and Thai Idea Vegetarian, serving meatless and vegan Thai.
  • What kind of food is San Francisco known for?
    San Francisco is known for its creative food trends and culinary character. Located on the San Francisco Bay, the city is famous for its Dungeness crab, cioppino, oysters, and clam chowder in a sourdough bread bowl. San Francisco is also known for its authentic Italian restaurants, Chinatown, Japanese eats, Anchor Steam Beer, and the Hangtown Fry, oysters and bacon cooked in an omelet.
  • What are some of the best shops in Union Square?
    Union Square is one of the most premier shopping destinations in San Francisco. The area boasts a collection of over 350 shops, including staples like Apple, Tiffany & Co., NikeTown, Barneys New York, Macy's and Nordstrom. Visitors can also find larger shops dedicated to their favorite brands, including Converse, The North Face, Swatch, and Lacoste, as well as smaller boutiques.
  • What are the best places to visit in Golden Gate Park?
    Golden Gate Park offers many places to visit, including museums, lakes and gardens, and smaller attractions like children's playgrounds, a carousel that was built in 1912, dog parks, and lawn bowling. Some recommended sites are Stow Lake, the largest lake in the park and second largest lake in San Francisco, Conservatory and Flowers for butterfly and flower enthusiasts, Buffalo Paddock to watch buffalo roam in an open, safe habitat, and the Dutch and Murphy Windmills.
  • What can I see along the Embarcadero and Waterfront?
    The Embarcadero is a great place for biking, walking and skating and features a wide variety of piers, restaurants, parks and other attractions. Some of the top sights are Fisherman's Wharf, Levi's Plaza Park, The Exploratorium which contains hands-on exhibits to teach science and offers a free bay view walk, and Market Street which has over 120 shops and restaurants.
  • Where do I go to see the Fisherman's Wharf Sea Lions?
    The world-famous sea lions can be found lounging right on Pier 39 in Fisherman's Wharf. The Sea Lion Center, located on Pier 39, is a free nature center where visitors can learn about these playful creatures through presentations, hands-on artifacts, one-on-one interactions with naturalists and by observing the sea lions in action as they bask in the San Francisco sun.
  • Where can I get free day parking in San Francisco?
    When you're ready to take in the sights, San Francisco offers a few free parking possibilities to look for. You can find free metered parking throughout the city on Sundays all day, and on weekdays after 6pm, including on nearby Market Street and throughout SoMA and Union Square. You can also find short-term free parking wherever you see green street curbs.Hotel Nikko offers valet parking with in and out privileges, so you can drive out and explore.
  • What are some tricks for getting around San Francisco without a car?
    Get to wherever you need to go in San Francisco by purchasing a Clipper Card, which gives you access to BART, Muni, buses, and the cable cars. Walk to the Powell St. station, just a few blocks away, to find public transit within easy reach of our location near Union Square. The cable cars are a fun way to explore the city's neighborhoods and stunning scenery. Ford's GoBike and ride sharing apps like Lyft and Uber also make getting around San Francisco easy.
  • How far is San Francisco Airport from Downtown?
    San Francisco International Airport (SFO) is about 14 miles south of downtown San Francisco and the Financial District. You can easily take a cab from Hotel Nikko for about $45-50 or hop on the nearby BART (Bay Area Rapid Transit) at Powell Street, 2 blocks away, for $8.95 for an adult ticket. You can also take the Super Shuttle to SFO for about $32 to $34 one way.
  • Is it easy to hop on a San Francisco Cable Car?
    Yes, and hopping on a San Francisco Cable Car is a must for out of town travelers. You can purchase your $6 fair in advance or on the car. Choose your own route and explore San Francisco your way, but don't forget to make a stop at Fisherman's Wharf. Guests of the Hotel Nikko can head out the front doors and walk over to the 4th and Market stop to hop aboard.
  • What are the hours of operation for the cable cars?
    The San Francisco cable cars operation hours run from 6:00 a.m. until around 12:30 at night. The cable cars run about every 10 minutes, making it easy and convenient to hop on and off depending on where you're headed around the city.
  • How much is San Francisco bus fare?
    San Francisco local bus fare for the Muni Bus & Rail Single Trip Fare is $2.25 for Adults, $1.00 for Youth ages 5-17 (ID required), $1.00 for Senior, Disabled or Medicare (ID required), and free for Children ages 4 and younger.
  • How far is it from San Francisco to Napa?
    San Francisco is approximately 60 miles from Napa Valley via automobile. A San Francisco Ferry is also available, with reservations, which takes you to the Napa Valley Wine Train Station for a relaxing tour of Napa Valley. Rent from Beverly Hills Rent-a-Car onsite as a guest of the Hotel Nikko to set out for a tasty Napa wine adventure.
  • How much is San Francisco hotel tax?
    Hotel fees in San Francisco include 14 percent occupancy tax, 0.195 percent California Tourism fee, and an 1.5 - 2.25 percent Tourism Improvement District assessment dependent upon the location of the hotel property.
    The Hotel Nikko assessments are an occupancy tax of 14.195% and a business district fee of: 2.25%
  • Are San Francisco beaches cold?
    San Francisco's beaches tend to have fog covering the ocean, which makes for chilly air even on the warmest days. Those who go swimming usually wear wet suits so they can enjoy the water while staying comfortable. Bring a jacket or cozy up in a blanket to enjoy the beach while keeping warm. Warmer beaches can be found along the San Francisco Bay.
  • What can I take through security at the airport?
    Per the TSA's rules and guidelines, any and all tools should be securely wrapped, if sharp, and stowed away in your checked baggage. Almost all liquids, including gels and aerosols, food, drinks, and personal care items, must be stored in a 3.4-ounce or smaller container and placed in a quart-size clear zippered plastic bag when flying.
  • How early should I arrive before my flight?
    According to official guidelines, it is a general rule to arrive at the airport no later than two hours before your domestic flight is scheduled to depart. For international flights, it is recommended to arrive no later than three hours before scheduled departure.
  • Where can I find parking at Fisherman’s Wharf?
    Paid parking is available around Fisherman's Wharf, ranging from $15.00 to $40.00, depending on location. Travelers can also take advantage of street and metered parking in and around the area. Nearby parking garages include the Pier 39 Garage, SP Plus Parking system, and Fisherman's Wharf Parking, each priced in the range of $25.00 to $30.00.
  • What types of room amenities are there for business travelers?
    Business travelers enjoy complimentary wireless internet, telephone with voicemail service, 24-hour room service, a dedicated workspace with an ergonomic chair, and wake up calls. Within the hotel, guests can take advantage of services at the UPS Business Center, dry cleaning, and car rental services.
  • What’s San Francisco’s weather like?
    Spring weather is typically cloudless and mild, and contains some of the warmest and driest days of the year. Summers are overcast and cool. Fall offers warm and sunny days, and mild and clear nights. During the winter months, rain and storms are abundant, with crisp and sunny days in between, and the weather is considered mild compared to the rest of the country.
  • How much is San Francisco bus fare?
    San Francisco local bus fare for the Muni Bus & Rail Single Trip Fare is $2.25 for Adults, $1.00 for Youth ages 5-17 (ID required), $1.00 for Senior, Disabled or Medicare (ID required), and free for Children ages 4 and younger.
  • What are some tricks for getting around San Francisco without a car?
    Get to wherever you need to go in San Francisco by purchasing a Clipper Card, which gives you access to BART, Muni, buses, and the cable cars. Walk to the Powell St. station, just a few blocks away, to find public transit within easy reach of our location near Union Square. The cable cars are a fun way to explore the city's neighborhoods and stunning scenery. Ford's GoBike and ride sharing apps like Lyft and Uber also make getting around San Francisco easy.
  • Does Hotel Nikko have an airport shuttle?
    While the hotel does not have a direct airport Nikko shuttle, third-party shuttles or shared-ride vans are available from 4:30AM-11:00PM daily. If you are arriving in the Domestic Terminal the pick-up location will be on the Arrivals Level terminal curbside. If you are arriving in the International Terminal pick-up will be located on the Arrivals Level roadway center island. The cost to take a shuttle from SFO to Hotel Nikko ranges between $16 to $20 per person.
     
    Additionally, we are conveniently located two short blocks from BART (the Bay Area Rapid Transit) at the Powell Street station. BART trains leave directly from SFO and connect with OAK via shuttle. Please see https://oceanfilmfest.org/film-program-2015/ for schedules.
  • When is the best time to go to San Francisco?
    The best times to visit San Francisco are in the spring and fall months of May, June, September and October, when the weather is warm and clear and tourist season isn't at its peak. Traveling to San Francisco in the winter means chilly, damp weather, while in the summer, you'll find hot days, heavier crowds, and higher hotel rates. The best time for outdoor sightseeing and walks around the city is "Indian summer," just after Labor Day weekend through September and into October. After summer, when the skies clear and temperature rises, the beaches are amazing.

    One of the most exciting tourist destinations in the world, San Francisco is overall safe, including the walkable neighborhoods of Union Square, Chinatown, Financial District and Fisherman's Wharf. The city also offers safe public transportation, including the nearby cable cars. Tourists should be careful to avoid dark alleyways and rougher downtown districts like the Tenderloin and 6th Street, and always be aware of their surroundings
  • Where do you park to walk the Golden Gate Bridge?
    Pedestrians can walk the Golden Gate Bridge on the East Sidewalk, which can be reached from Golden Gate Bridge Welcome Center parking lot, from the walking trail or the parking lot on the Marin side. You can also park and walk to the bridge from the Fort Point Historic Landmark, the lot at Crissy Field, a 15-minute walk uphill, and the Palace of Fine Arts, which gives you four hours of free parking.
  • Does Hotel Nikko require proof of COVID vaccination?
    We do not require proof of vaccination.  
  • Does Hotel Nikko require proof of COVID vaccination for childen under 12 years old?

    Currently, San Francisco doesn't mandate vaccinations for children under 12 years old, therefore no proof of vaccination is required in children under 12.

    Hotel Nikko does not currently require vaccination proof for any guests, adults or children.

  • Does the Hotel Nikko have a pool?
    Hotel Nikko San Francisco has a Glass-Enclosed Pool.  Go for a refreshing dip in our renovated 15-meter swimming pool and whirlpool spa featuring an indoor deck area. The wind-shielded area also features an expansive dog run on our Pet Terrace. Our Pool and Health Club are open daily from 6am to 10pm with adult-only hours from 7am-9am and 5pm-7pm daily.