All Reviews

Todo genial, buena ubicación, hotel muy cómodo y el personal muy amable. Tiene piscina climatizada. Únicamente hay que tener cuidado en la zona por la noche, ya que cerca de Union Square hay una zona con homeless

Very average stay. Service at check in was poor, my specific request for an early check in was ignored despite booking directly via their Preferred Rewards program. They said they would contact me when the room was ready, which they did not. The queen room is quite claustrophobic and very much set up for 1 guest. I very clearly booked for 2 adults and yet still had to call housekeeping to request an extra robe and slippers for my partner. The pool was OK but the sauna and steam room in the women’s locker room were not hot enough to be usable. Location is good and the lobby is very impressive with all the marble etc, but that’s the only thing ‘5 star’ about this hotel. They also added extra taxes onto the final bill which were not made clear at all when booking on their website. Overall I had a much better experience at a 3 star hotel up the street.

My friend and I got a resort day pass here and had a great time! The gym is modern and huge. We did a full workout, went in the spacious sauna, and then relaxed by the pool and did a little swimming. The pool is indoors and heated which is nice for SF’s often chilly weather.

Stayed here for a work trip in April and I would absolutely recommend this place to anyone staying in down town SF! The location is perfect, close to convention centers, shopping, the piers, and more. The service level at this hotel is as top notch as you will see. Everyone is friendly, professional, and able to help in whatever you need. The rooms are beautiful including the bathrooms and the size of them are perfect. The pool, gym, and other amenities really make it feel like a home away from home.