All Reviews

Very average stay. Service at check in was poor, my specific request for an early check in was ignored despite booking directly via their Preferred Rewards program. They said they would contact me when the room was ready, which they did not. The queen room is quite claustrophobic and very much set up for 1 guest. I very clearly booked for 2 adults and yet still had to call housekeeping to request an extra robe and slippers for my partner. The pool was OK but the sauna and steam room in the women’s locker room were not hot enough to be usable. Location is good and the lobby is very impressive with all the marble etc, but that’s the only thing ‘5 star’ about this hotel. They also added extra taxes onto the final bill which were not made clear at all when booking on their website. Overall I had a much better experience at a 3 star hotel up the street.

My friend and I got a resort day pass here and had a great time! The gym is modern and huge. We did a full workout, went in the spacious sauna, and then relaxed by the pool and did a little swimming. The pool is indoors and heated which is nice for SF’s often chilly weather.

Ich kann nichts bemengel, kann nur empfehlen

Palm from a front desk the sweetiest person in the world! real professional. thank you very much!